If that does not result favorably, the buyer can then ask the website to intervene on their behalf. If you did conduct your entire transaction through their website and as a buyer you were sent a product that you felt does not match the description or condition you were promised, the website instructs their members to first speak directly to the seller. If two parties met on their website and conducted a transaction through means other than, then this protection no longer applies. Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website. The website also provides you with insurance on every item that is priced over $100, so customers can have confidence their equipment will be taken care of. The website also provides their customers with a Shipping Estimator so that you can get an understanding of what it will cost you to ship your gear before you ever list it.
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In addition, they provide their members with unlimited free listings. That being said, the Reverb website does place a 3.5% Transaction Fee on the monetary transactions that take place on their website, which they say is significantly lower than other websites that charge fees as high as 15% per transaction. This guide is intended to help both buyers and sellers make informed purchases by providing benchmarks for the value of the instruments, using thousands of previous transactions of instrument sales as well as transaction from items recently sold on Reverb.Ĭertainly the majority of the money that you pay when making a purchase on this website will be wholly dependent on the type of equipment that you are purchasing, the volume, and of course the quality and the condition. This website also provides their members with something they call the Price Guide.
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